Privacy & terms.

Information we collect

We collect information that you provide directly to us, information generated as you use the Services, and information from third parties you choose to connect. The amount and type of information we collect depends on how you interact with OptiMeno.

The categories of information we collect include the following:

• Account information, such as your first name, email address, and the credentials used to access your account.
• Health and wellness information you choose to log, including symptoms, mood, sleep, menstrual and menopause-related details, routine, and notes.
• Connected device information, where you link a wearable (such as Apple Watch, Fitbit, Garmin, Oura, or Samsung), including metrics like sleep stages, heart rate, heart-rate variability, activity, and temperature.
• Transaction information, including the products and membership you purchase and your shipping address. Payment card details are collected and processed by our payment processor; we do not receive or store your full card number.
• Usage and technical information, such as pages viewed, features used, device and browser type, and log data collected through cookies and similar technologies.

How we use your information

We use the information we collect to operate, maintain, and improve the Services, and to provide the personalized experience that is central to OptiMeno. This includes building and adjusting your routine, interpreting your trends, generating insights and reports, and delivering reminders and notifications you have enabled.

We also use your information to process orders, memberships, and subscriptions; to communicate with you as described in our Email and SMS policies; to provide customer support; to detect, prevent, and address fraud and security issues; and to comply with our legal, tax, and accounting obligations. We may use aggregated or de-identified information, which cannot reasonably be used to identify you, for research and to improve our products.

How we share your information

We do not sell your personal information, and we do not share your health information with advertisers. We disclose information only in the limited circumstances described below.

We share information with service providers who perform functions on our behalf, such as payment processing, email and SMS delivery, hosting, and analytics, and who are contractually obligated to protect it and use it only for those functions. We may disclose information when required by law or to respond to lawful requests, to protect the rights, safety, and property of OptiMeno and others, and in connection with a merger, acquisition, or sale of assets, in which case we will continue to protect your information under this Policy. We share health information only at your direction or where required by law.

Cookies and tracking technologies

We and our service providers use cookies and similar technologies to keep you signed in, remember your preferences, operate the cart and checkout, and understand how the Services are used. You can control cookies through your browser settings; disabling essential cookies will prevent sign-in and checkout from working. For more detail, see our Cookie Policy.

Data retention

We retain your personal information for as long as your account is active and for as long as needed to provide the Services and fulfill the purposes described in this Policy. When you delete your account, we delete or de-identify your personal information, except where we are required to retain it to comply with legal, tax, accounting, or fraud-prevention obligations, in which case we retain only what is necessary and for only as long as required.

Data security

We maintain administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, access controls, and reputable infrastructure providers. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. You are responsible for keeping your account access secure.

Your rights and choices

Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. You can exercise many of these rights directly from your account, or by contacting us. We will respond to verified requests as required by applicable law and will not discriminate against you for exercising your rights.

You may also opt out of marketing email and SMS at any time, disconnect any wearable device, and manage cookies in your browser.

Children’s privacy

The Services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we learn that we have collected such information, we will delete it.

International users

OptiMeno is operated in the United States and we currently serve customers in the United States. If you access the Services from outside the United States, you understand that your information will be processed in the United States, where data-protection laws may differ from those in your country.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update constitutes acceptance of the revised Policy.

Contact us

If you have questions about this Policy or wish to exercise your rights, contact us at hello@optimeno.com.

What we mean by health data

Health data refers to the sensitive information you voluntarily provide to personalize your experience, including symptoms, mood, sleep, menstrual and menopause-related details, notes, and any metrics imported from a wearable device you connect. You are never required to provide health data, but the Services become more useful the more you choose to share.

How we use health data

We use your health data for a single, clear purpose: to personalize OptiMeno for you. It powers your routine, your trends and weekly insights, your reminders, and the summaries you can choose to export and share with your own healthcare provider. We do not use health data for advertising, and we never sell it.

Your consent and control

You control your health data. You decide what to log and which devices to connect, you can edit or delete individual entries, and you can export or permanently delete all of your data at any time from your account or by emailing us. Disconnecting a device stops further data from that source.

Disclosure of health data

We disclose health data only in two situations: when you explicitly direct us to (for example, generating a report to share with your provider), and where disclosure is required by law. We share health data with service providers only to the extent necessary to operate the Services and under contractual confidentiality obligations.

OptiMeno is not a medical record

OptiMeno is a wellness tool, not a healthcare provider, electronic health record, or covered entity under HIPAA. The information you store with us supports your own care and conversations with your provider, but it is not a substitute for professional medical advice. Please review our Disclaimer.

Membership

Active subscriptions to The Menopause Trio or The Slim Down Trio include full access to the OptiMeno application and Discord member community at no additional charge for the life of the subscription. For customers without an active supplement subscription, OptiMeno offers a standalone membership at $20 per month. It unlocks the application — daily tracking, companion guidance, and the member community. One-time product purchases include 30 days of full application and community access. The membership is billed monthly and renews automatically until you cancel, as described in our Billing and Subscriptions policy.

Supplements

OptiMeno supplements are sold only as two complete sets. The Menopause Trio (Daytime, Hot Flash, and Nighttime) is $279 a month as a subscription, $837 every three months for three Trios, or $299 as a one-time purchase. The Slim Down Trio (Normal Blood Sugar, Diet Drops Ultra, and Energy and Cognition) is $279 a month as a subscription, $837 every three months for three Trios, or $299 as a one-time purchase. Individual formulas are not sold separately, and there are no quantity discounts.

Subscriptions renew automatically on the delivery schedule you choose and include free US shipping as well as complimentary app and Discord community access. One-time purchases ship for a flat $25 within the US and include 30 days of full app and community access. The exact price is shown on each Trio's page and at checkout.

Taxes

Prices are shown before tax. Applicable sales tax is calculated at checkout based on your shipping address (or your billing address for a membership-only order) and the requirements of the relevant jurisdiction, and is added to your order total. Renewals are taxed the same way. Shipping is free on subscriptions and a flat $25 on one-time orders.

Referrals

Every member has a personal referral link in their account. You earn $5 a month for every member you refer, for as long as they stay a member: $5 for each month that a person who joined through your link pays for the $20 per month OptiMeno Companion Membership. Supplement and merchandise purchases do not earn referral credit. Your own account cannot be referred, a person counts as referred by the first member whose link she joined through, and a refunded month is not credited. Referring someone does not change the price she pays.

Price changes

We may change our prices from time to time. Any change to the price of a product applies to orders placed after the change takes effect. If we change the price of an active subscription, we will provide advance notice so that you may decide whether to continue before the new price applies.

Promotions

We may occasionally offer promotional pricing or discounts. The terms of any promotion are presented with the offer, apply only for the stated period, and may not be combined with other offers unless we say otherwise.

Shipping cost

Shipping is free on every Trio subscription. One-time orders ship for a flat $25 within the US. Supplement subscriptions ship automatically on the delivery schedule you choose: every one, two or three months.

Where we ship

We currently ship to addresses within the United States. If we expand to additional regions, we will update this policy accordingly.

Order processing and delivery

Orders are typically processed within one to two business days. Once your order ships, we will email you a confirmation with tracking information. Delivery times vary by carrier and destination and are generally two to six business days after shipment. These windows are estimates and are not guaranteed.

Address accuracy

You are responsible for providing a complete and accurate shipping address. We are unable to reroute a package once it has shipped and cannot be responsible for orders delivered to an address entered incorrectly, although we will make reasonable efforts to assist you.

Lost, delayed, or damaged shipments

If tracking indicates a problem, your order has not arrived within a reasonable time, or your order arrives damaged, please contact us at hello@optimeno.com. We will work with the carrier and, in the case of damaged or incorrect items, replace them in accordance with our Returns & Credits policy.

Safety & Replacement Standard

For your safety and sterile batch integrity, consumable and sublingual formulas cannot be returned once shipped.

If your pocket tin arrives damaged or compromised in transit, we replace it immediately.

Damaged or Defective Shipments

If an item arrives damaged or defective in transit, email hello@optimeno.com with your order number and we will dispatch a replacement immediately at no cost to you.

Managing Upcoming Orders

To prevent a future auto-delivery, you can pause, adjust delivery cadence, or cancel your subscription at any time prior to renewal from your account.

What is billed on a recurring basis

Two types of charges may recur: the $20 per month membership, billed monthly, and any supplement subscriptions you add to your account, billed on the delivery schedule you choose (every one, two or three months). Each item renews automatically on its own billing date until you cancel it.

Authorization for recurring charges

When you start a membership or a supplement subscription, you authorize OptiMeno to charge your designated payment method automatically on each renewal date, at the then-current price plus applicable tax, until you cancel. All payments are processed securely by our payment processor. You agree to keep your payment and contact information current.

Managing your subscriptions

You can manage everything from your account, including updating your payment method, changing quantities, skipping a shipment, pausing, or canceling. Changes generally take effect on your next billing date.

Cancellation

You may cancel at any time from your account — there are no cancellation fees and no need to call. Cancellation stops future renewals. It does not provide a refund for the current billing period or for an order that has already been placed; please see our Returns & Credits policy.

Failed payments

If a payment is declined, we may attempt to charge your payment method again and will notify you. Access to the application and to member pricing may be paused until the outstanding amount is successfully charged.

Changes to subscription pricing

If we change the price of an active subscription, we will give you advance notice before the new price takes effect so that you can choose whether to continue.

Program description

If you provide your mobile number and opt in, OptiMeno may send you text messages related to your account and orders. These may include one-time sign-in codes, order and shipping updates, billing notices, and reminders you have enabled.

Consent

We send text messages only with your consent. Providing your number and opting in constitutes that consent. Your consent to receive marketing or promotional texts is not a condition of purchasing any product or service.

Message frequency and cost

The number of messages you receive depends on your activity and the settings you choose. Message and data rates may apply according to your mobile carrier and plan; OptiMeno is not responsible for those charges.

Opting out and getting help

You can stop receiving texts at any time by replying STOP to any message, and you can reply HELP for assistance. You may also manage notification preferences in your account. After you opt out, we may send a single confirmation message.

Carrier liability and privacy

Mobile carriers are not liable for delayed or undelivered messages. We handle your mobile number in accordance with our Privacy Policy and do not sell it.

Transactional email

Certain emails are necessary to provide the Services and are sent to all account holders regardless of marketing preferences. These include sign-in codes, order and shipping confirmations, billing and renewal notices, and material changes to your account or to our policies. Because these messages are essential to the Services, they cannot be turned off while your account is active.

Marketing email

With your consent, we may also send promotional email such as wellness tips, product news, insights, and offers. You may unsubscribe from marketing email at any time using the link included in every marketing message, or from your account, without affecting transactional email.

Sender authentication and deliverability

Our email is sent from the optimeno.com domain and authenticated with SPF, DKIM, and DMARC to help it reach your inbox reliably and to protect against spoofing. Adding us to your contacts helps ensure delivery.

Use of your information

We use your email address in accordance with our Privacy Policy and do not sell it.

What cookies are

Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your device, keep you signed in, remember your preferences, and understand how the site is used. Similar technologies, such as local storage and pixels, perform comparable functions.

How we use cookies

We use the following categories of cookies and similar technologies:

• Strictly necessary cookies that enable core functions such as sign-in, security, and the shopping cart. The Services cannot function properly without these.
• Functional cookies that remember your preferences and settings to improve your experience.
• Analytics cookies that help us understand, in aggregate, how the Services are used so we can improve them.

Managing cookies

Most browsers let you view, manage, block, and delete cookies through their settings. You can choose to disable cookies, but please note that blocking strictly necessary cookies will prevent sign-in and checkout from working. We do not use cookies to sell your personal information.

Changes

We may update this Cookie Policy as our use of these technologies evolves, and will revise the date above when we do.

Be respectful

Treat other members with kindness and assume good intent. Keep contributions relevant and constructive, and respect the privacy of others by never sharing another person’s personal or health information without their permission. Healthy disagreement is welcome; personal attacks are not.

Prohibited conduct

To keep the community safe, the following are not permitted:

• Harassment, hate speech, bullying, threats, or discrimination.
• Spam, scams, advertising, or unsolicited self-promotion.
• Impersonating a medical professional or providing medical advice or diagnosis.
• Health misinformation, or content that could endanger someone’s wellbeing.
• Sharing others’ private information, or any unlawful content.

Members share experience, not medical advice

Content in the community reflects the personal experiences and opinions of members, not professional medical advice. Always consult your own qualified healthcare provider before acting on anything you read. Please see our Disclaimer.

Reporting and enforcement

If you see content that violates these Guidelines, please report it. We moderate the community and may, at our discretion, edit or remove content and suspend or terminate accounts that violate these Guidelines or our Terms of Service.

Not medical advice

OptiMeno provides wellness guidance, a member community, and clean supplements. It is not a doctor, clinic, or medical service, and it does not provide medical advice, diagnosis, or treatment. The content, tools, insights, and reports offered through the Services are for general informational and wellness purposes only and are not a substitute for professional medical care.

Consult your healthcare provider

Always seek the advice of your physician or another qualified healthcare provider with any questions you have regarding a medical condition, and before starting, stopping, or changing any supplement, medication, diet, or routine. This is especially important if you are pregnant, nursing, taking medication, or managing a health condition. Never disregard or delay seeking professional medical advice because of something you accessed through the Services.

Supplement statement

These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.

Individual results vary

Wellness is highly individual. Any experiences, timelines, or outcomes described through the Services or shared by members are not promises or guarantees, and your experience may differ.

Allergens and interactions

Review the ingredients of any product before use, particularly if you have allergies or sensitivities, and consult a professional regarding potential interactions with your medications or conditions.

Our commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across the Services. We consider accessibility throughout our design and development process, including keyboard navigation, sufficient color contrast, clear focus states, and compatibility with screen readers.

Ongoing efforts

Accessibility is an ongoing effort rather than a one-time project. We regularly review the Services, test with assistive technologies, and address issues as we identify them, including those raised by our community.

Feedback and assistance

If you encounter an accessibility barrier, or if you need information in an alternative format or assistance completing any task, please contact us at hello@optimeno.com. We will work with you to provide the information or service you need and to correct the issue.

Agreement to these Terms

By accessing or using the Services, creating an account, or making a purchase, you agree to be bound by these Terms and by the policies referenced in them, including our Privacy Policy, Pricing, Shipping, Returns & Credits, Billing & Subscriptions, Disclaimer, and Community Guidelines, each of which is incorporated by reference. If you do not agree, do not use the Services.

Eligibility

You must be at least 18 years of age to create an account or make a purchase. By using the Services, you represent and warrant that you meet this requirement and that the information you provide is accurate and complete.

Your account

You are responsible for maintaining the security of your account and sign-in access and for all activity that occurs under your account. You agree to provide accurate information and to keep it up to date, and to notify us promptly of any unauthorized use.

Membership, orders, and payment

Memberships and supplement subscriptions renew and are billed as described in our Billing & Subscriptions policy, at the prices set out in our Pricing policy. By placing an order or starting a subscription, you authorize us to charge your payment method accordingly. Shipping is governed by our Shipping policy, and all sales are subject to our Returns & Credits policy.

Acceptable use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any law or infringe the rights of others.
• Interfere with, disrupt, or compromise the integrity or security of the Services.
• Attempt to access accounts or data that are not yours, or reverse-engineer the platform.
• Misuse the community in violation of our Community Guidelines.

User content and community

You retain ownership of content you submit to the community, but you grant OptiMeno a non-exclusive, worldwide, royalty-free license to host, display, and use that content to operate and improve the Services. You are responsible for your content and must have the rights to share it. We may remove content and suspend accounts that violate these Terms or our Community Guidelines.

Intellectual property

The Services, including our brand, content, designs, and software, are owned by OptiMeno or our licensors and are protected by intellectual-property laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from the Services.

Health disclaimer

OptiMeno is not a medical provider and does not provide medical advice. The Services are for general wellness and informational purposes only and are not a substitute for professional medical care. Please review our Disclaimer, which is part of these Terms.

Disclaimers of warranties

The Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or secure.

Limitation of liability

To the fullest extent permitted by law, OptiMeno and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, arising out of or relating to your use of the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid to us in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless OptiMeno from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Services, your content, or your violation of these Terms or applicable law.

Governing law and disputes

These Terms are governed by the laws of the State in which OptiMeno Corp is organized, without regard to conflict-of-laws principles. Any dispute will be resolved in the courts located in that jurisdiction, unless otherwise required by applicable law.

Changes and termination

We may modify these Terms from time to time; material changes will be reflected by the updated date above, and your continued use of the Services constitutes acceptance. We may suspend or terminate your access for any violation of these Terms, and you may stop using the Services and cancel at any time.

Contact

Questions about these Terms may be sent to hello@optimeno.com.